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Overview
Improved diagnostic accuracy, greater involvement of the patient in decision making and increased likelihood of adherence to therapeutic regimens are all outcomes of using effective communication strategies. Additional benefits are an increase in patient and clinician satisfaction and a reduced likelihood of malpractice litigation. View More
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Overview
Clinicians frequently express frustration about patient behavior and the impact of that behavior on health outcomes. Modern delivery systems, with their economic pressures, have brought a new focus to the concern for patient health behaviors. Choices and Changes is directed to the needs of clinicians working within the rigors of contemporary medical practice. View More
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Overview
Computers have brought great advances to the practice of medicine. With the clinical information instantly available through the electronic medical record, many health care organizations have moved away from paper patient charts. This technological advance comes, though, at the cost of adding another element that clinicians and office staff must juggle when caring for patients in their clinics and hospitals. View More
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Overview
Patients enter the hospital and the emergency department in crisis and are met by strangers who in an instant become responsible for their care. On the inpatient services the clinicians are attendings, hospitalists and intensivists as well as other specialists and people in training: medical students, residents, nursing students. In the emergency room they are the emergency department physicians, PAs and nurses. View More
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Overview
There have been many articles written about working with "difficult" patients. By identifying patients as the "difficult" part of the relationship, this literature can reinforce negative stereotypes ("gomers," "hits," "crocks") and inhibit effective communication. Ultimately, though, the clinician has to respond in a constructive way to what is experienced as a difficult situation -- by clinician and patient. View More
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Overview
Recent research has demonstrated that poor clinician-patient communication is a dominant factor in the decision to initiate or explore malpractice litigation. Moreover, the specific communication behaviors that lead to malpractice litigation have been well documented in several of these studies. View More
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Program Description
Care of the patient with cancer is a series of communication events. One of the most difficult tasks is talking with patients and families when all available and appropriate anti-cancer treatments fail to cure or control the disease, and the hope shifts toward more realistic goals that focus on quality of life not longevity. View More
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Overview
Every day, in thousands of offices, exam rooms, and hospital wards, health professionals and patients share information and make decisions about a variety of health concerns. Patients and clinicians are faced with many choices from selecting tests, to choosing medications, to considering surgical procedures. View More
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Overview
The Joint Commission for Accreditation of Hospitals and Organizations implemented a new standard effective July 2001 requiring discussion with patients or their representatives whenever outcomes differ significantly from the anticipated outcome. View More
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Overview
Health care organizations face the challenge of assuring that all staff who interact with patients use effective communication skills. Patients have better health outcomes when good interactions with staff encourage them to adhere to treatment plans and follow up with care. Patient satisfaction and member retention are enhanced when staff members communicate effectively with patients. View More
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Overview
When health care organizations want front-line staff to adopt critical strategies, such as improved service quality, supervisors are key. Without the active and consistent support of their supervisors, efforts to change staff behavior are less effective. Research indicates that staff learn what is important about their work from their direct supervisors. View More
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Overview
Communication skills must be learned. They are not innate. Similarly, some communication approaches must be unlearned because they interfere with the clinician-patient relationship. This is not an easy process. However, it is made easier by periodic one-on-one coaching from a person who understands both the skills to be learned and the process through which they are learned. View More